Account Manager (Software-as-a-Service)

Overview

In this role you will manage a diverse portfolio of SaaS customers, strengthening relationships to boost retention and revenue. You act as a trusted advisor, identifying expansion opportunities and guiding clients to maximize the value of MRI’s software. You will work cross-functionally in a fast-paced, quota-driven environment from our London office, with a hybrid work model. You’ll help customers achieve their business objectives while contributing to MRI’s growth and area expertise in real estate tech.

Pay / Benefits

• Private Medical Insurance
• Health Cash Plan
• Personal Pension
• Parental Leave
• Flex Time Off
• Tuition Reimbursement

Responsibilities

• Build relationships with decision makers to ensure customer satisfaction and retention
• Recommend solutions and negotiate terms with clients
• Meet or exceed quarterly and annual targets
• Identify cross-sell opportunities across MRI products
• Maintain regular client contact via online meetings, calls, and forums
• Assess ongoing client requirements to meet changing needs
• Collaborate with Legal, Sales Ops, Marketing, Development, and Implementation teams
• Maintain timely sales forecasts in Salesforce

Key requirements

• Proven experience in Account Management, Customer Success, Sales or related customer-facing role in SaaS
• Strong ability to build and maintain customer relationships and identify growth/retention opportunities
• Experience handling renewals, upselling, or cross-selling
• Consultative and solution-oriented approach to customer engagement
• Excellent communication, presentation, and stakeholder management
• Highly organized with strong time management and prioritization
• Ability to work independently in a target-driven environment
• Experience using CRM platforms such as Salesforce is advantageous
• Knowledge of Facilities Management / Property Tech / Real Estate Tech is beneficial but not essential

• Communication
• Stakeholder management
• Consultative mindset
• Salesforce
• CRM platforms
• SaaS sales and renewals

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