Performance Manager, CB Intermediaries & Specialist Lending

Overview

In this role you will partner with the Head of Intermediaries & Specialist Lending to drive commercial performance for a 1bn+ lending channel. You will lead performance governance, planning, and change delivery, working with senior leaders to improve outcomes for colleagues, brokers, and customers. You’ll shape growth initiatives, manage data-driven insights, and ensure timely, effective performance reporting. This is a visible, impact-oriented position in a fast-growing Business & Commercial Banking area.

Pay / Benefits

• generous pension contribution up to 15%
• annual performance-related bonus
• share schemes including free shares
• discounts on shopping
• 30 days’ holiday plus bank holidays
• wellbeing initiatives and parental leave policies

Responsibilities

• Collaborate with the Head of Intermediaries & Specialist Lending to execute strategy and initiatives for commercial performance across the balanced scorecard
• Lead growth initiatives and assess impact, framing business cases and supporting change delivery
• Analyse performance trends across individuals, teams, products, and geographies using diverse data sources
• Provide regular feedback on quality and effectiveness to drive productivity
• Coordinate performance information sharing with team heads to influence actions and improve outcomes
• Manage lending pipeline and balance sheet forecasting down to BDMs, enabling deals with Lending Operations
• Support broker engagement and growth strategies (Switcher, engagement plans) and own action plans
• Maintain awareness of external broker landscape and share insights with internal stakeholders
• Oversee Leadership Operating rhythm and governance forums to support the strategic plan
• Drive continuous improvement within Intermediaries & Specialist Lending in partnership with the wider team
• Demonstrate SME professional standards and promote use of tools (e.g., CRM) across the business
• Ensure alignment with internal/external policies, reporting standards, and regulatory requirements

Key requirements

• Experience delivering results and driving performance growth in a commercial setting
• Experience using sales and performance data from multiple sources to assess performance and inform recommendations
• Growth mindset and ability to act as an ambassador for change
• Strong partner management skills with cross-group collaboration
• Effective communication, presentation, and influencing abilities
• Ability to manage multiple tasks in a fast-paced environment

• communication
• influence
• relationship-building
• data analysis from multiple sources
• performance measurement and governance
• forecasting and pipeline management

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