Trainee ICT Helpdesk Specialist

Bernicia is seeking a Service Desk Trainee in the UK to be the welcoming first point of contact for colleagues needing ICT help. You will log, prioritise and update incidents, ask key questions and perform initial troubleshooting to resolve issues, while guiding users on common IT tools.

You will learn from experienced teams, assist with equipment setup and inventory, and help improve Service Desk processes and knowledge resources. This role offers hybrid work with some travel.

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