Apprenticeship – Patient Contact Advisor

Company: Southern Health NHS Foundation Trust
Apply for the Apprenticeship – Patient Contact Advisor
Location: Southampton
Job Description:

Looking for your opportunity to start your career in the NHS?

We are looking for a Patient Contact Advisor to join our fast paced service, in a role that offers flexibility and work/life balance along with the opportunity to complete a Level 2 Qualification in Customer Service. Your role will predominantly be communicating with members of the public, our clinical teams and external stakeholders to contribute to the efficiency of the healthcare being provided across the South Coast. This role will be based at the Royal South Hants Hospital in Southampton.

This role would suit friendly and talkative individuals who are confident talking on the phone and using information systems to record data.

We are open 7 days per week from 8am to 8pm, including all bank holidays. You will be included in the roster to work a combination of early, late and weekend shifts (some shifts may have enhanced pay). Rota’s are given 6 weeks in advance to allow you an excellent balance between work and home.

We want you to be driven to deliver a friendly and engaging experience to all our of service users. We’re committed to providing you a full induction and support to enable you to complete your apprenticeship qualification.

Who knows what your next step in the NHS could be…

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Posted: October 11th, 2026