The role is responsible for ensuring the successful delivery of matchday hospitality, public catering, conferences, events and all other food and beverage operations, providing exceptional customer experiences whilst maintaining the highest standards of service, food safety, compliance and financial control.
Working closely with the Head of Venue Sales, the Hospitality & Events Coordinator and wider operational departments, the Food & Beverage Manager will oversee the day-to-day management of the Club’s food and beverage operation, leading teams, managing budgets, controlling stock, developing staff and ensuring every event is delivered safely, efficiently and professionally.
This is a highly visible role requiring strong operational management, commercial awareness and the ability to lead large teams within a fast-paced football environment.
The successful candidate will also develop a broad understanding of the Club’s wider operations, provide management cover when required working closely with colleagues across the Club, including Hospitality, the Hotel, Maintenance and Events, to ensure the highest standards are consistently delivered.
Key Responsibilities and Duties:
Food & Beverage Operations
- Lead the day-to-day operational delivery of all food and beverage services across Blackpool Football Club, ensuring consistently high standards of quality, presentation and customer service.
- Oversee the operation of all hospitality lounges, executive boxes, public catering kiosks, bars, conference facilities and event catering outlets, ensuring they are fully prepared, appropriately staffed and operationally ready.
- Ensure operational procedures, service standards and quality expectations are consistently applied across all food and beverage areas.
- Act as the senior operational manager for all food and beverage services, making informed decisions to resolve operational issues quickly and effectively.
- Drive continuous improvement by regularly reviewing operational processes, identifying efficiencies and implementing service enhancements.
- Monitor daily operations to ensure resources are deployed effectively and operational objectives are achieved.
- Build strong working relationships with internal departments to ensure food and beverage operations support wider Club activities and commercial objectives.
Blackpool Teaching Hospitals NHS Foundation Trust
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