Dynamic Customer Service Team Leader — Drive Excellence

Company: Irwell Valley Homes
Apply for the Dynamic Customer Service Team Leader — Drive Excellence
Location: Sale
Job Description:

Irwell Valley Homes is seeking a Customer Service Team Leader in Sale, Manchester, to lead, coach and develop a high‑performing customer service team across contact channels. The role is permanent, full time (39 hours per week) with hours 8am–5pm, and flexibility to support service delivery.

You will drive performance through coaching, QA and data analysis, handle escalated enquiries, and implement service improvements to deliver outstanding customer experiences.

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Posted: October 11th, 2026