Helpdesk Assistant: IT Support & Device Troubleshooting

Company: Back To Work
Apply for the Helpdesk Assistant: IT Support & Device Troubleshooting
Location: Nottingham
Job Description:

Back To Work in the East Midlands is seeking a Junior Helpdesk Technician focused on first-line IT support to assist customers and staff with hardware and software issues.

You will troubleshoot Windows OS, manage Microsoft 365 tasks, and help with device setup, documentation, and escalation when needed. A proactive learner with good communication will thrive in this role within a growing online retail environment.

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Posted: October 11th, 2026