Junior Helpdesk Technician

A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician.

What You’ll Do

• Handle first-line IT support requests.
• Troubleshoot hardware and software issues.
• Support laptops, desktops, and mobile devices.
• Assist with system setup and configuration.
• Maintain IT records and documentation.
• Escalate technical issues where necessary.

Essential Attributes

• Friendly and professional attitude.
• Excellent communication skills.
• Strong willingness to learn.
• Good organisational ability.
• Interest in IT support and technology.

Technical Areas Covered

• Windows Operating Systems
• Microsoft 365
• Networking Fundamentals
• Hardware Diagnostics
• IT Service Management

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