Technical Services Manager

Overview

In this Technical Services Manager role, you will lead and deliver high-quality technical services across a diverse facilities portfolio, managing both static and mobile engineering teams. You’ll ensure compliance, optimise resources, and oversee service delivery with a focus on safety, asset management, and cost control. You’ll collaborate with clients, subcontractors, and internal teams to realign portfolios to evolving demands. This is a chance to shape technical operations within a market-leading facilities management company.

Pay / Benefits

• 25 days annual leave plus bank holidays
• Company pension scheme and life assurance
• Training and development opportunities
• Company car or car scheme (where applicable)
• Flexible working arrangements (to be negotiated)
• MiDeals discounts and cycle-to-work scheme

Responsibilities

• Deliver excellent technical service across all sites with contractual and statutory compliance
• Allocate, schedule, and manage static and mobile engineering teams and resources
• Oversee facilities management operations including planned/reactive maintenance, asset management and service delivery
• Manage overtime, budgets, and cost control for financial efficiency
• Monitor portfolio performance, subcontractor delivery, WIP and debt management
• Scope and support project works aligning with contract requirements
• Ensure CQSH E/health/safety reporting and compliance
• Provide out-of-hours support and emergency response as required
• Maintain documentation and reporting using CAFM and mobile systems
• Build and maintain stakeholder relationships as a contact for clients, subcontractors, and internal teams
• Escalate issues and support teams to sustain service delivery and teamwork
• Enable capabilities across teams in a matrix organisation and realign portfolios as client demands change
• Manage staff sickness, leave, training, and succession planning for operational resilience
• Collaborate with assurance, commercial, and sustainability leads for regulatory compliance and energy efficiency
• Provide monthly performance review input with data analysis to inform decisions
• Ensure portfolio work is allocated, tracked, and updated with timely first-time fixes
• Collaborate with the Service and Governance Manager to manage service desk requests

Key requirements

• NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering
• IOSH Managing Safely (essential)
• NEBOSH (desirable)
• Proven experience in technical service management within facilities management or infrastructure
• Multi-site team leadership including static and mobile teams and client-facing delivery
• Strong knowledge of compliance frameworks, building services, and asset management
• Experience managing budgets, overtime, and subcontractor performance
• CNI awareness/experience and managing large engineering teams

• Excellent communication
• Stakeholder engagement
• Problem solving
• CAFM systems proficiency
• Mobile technology familiarity
• Knowledge of KPIs and contractual obligations

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