Accommodation Manager

Overview

In this role you lead a multi-site accommodation team to deliver outstanding residential services for students, balancing people management, operations, safety, and customer experience. You will collaborate with cross-functional UCL teams and external partners to drive service standards, financial performance, and supplier relations. Your leadership will create a safe, welcoming community where residents feel supported. The role offers opportunities to drive operational projects and continuous service improvements at scale.

Pay / Benefits

• CARE pension scheme
• Cycle to work scheme
• relocation support
• on-site nursery and gym
• enhanced maternity/paternity/adoption pay
• employee assistance program

Responsibilities

• lead and develop accommodation teams with clear direction and coaching
• oversee operational standards, customer satisfaction, health and safety
• manage budgets, costs, and supplier relationships
• collaborate with UCL teams (Estates, HR, Marketing, Student Experience, Safety Services) and external contractors
• drive operational projects (summer turnaround, refurbishment, commercial activity)
• identify service improvements using feedback, performance data, and best practices
• engage with residents and student representatives, handle feedback and complaints
• maintain consistent student experience standards across multiple sites
• be a visible, approachable leader focused on responsive, professional service

Key requirements

• experienced people manager in a customer-facing environment
• ability to motivate, develop teams and manage performance
• strong knowledge of health and safety
• experience managing budgets and costs
• ability to build relationships with stakeholders and suppliers
• proven calm, professional handling of challenging situations
• highly organized and adaptable in a multi-site environment
• strong communication skills and IT literacy including Microsoft Office
• experience in student accommodation, hospitality, retail, facilities management or similar service environment advantageous

• leadership
• empathy
• effective communication
• stakeholder relationship management
• problem solving
• Microsoft Office

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