Head of Commercial Operations

Overview

As Head of Commercial Operations in Doncaster, you will lead a growing team to drive revenue and commercial performance. You will develop and execute a clear strategy aligned with long-term objectives, strengthening customer relationships and expanding new opportunities. You will shape the future direction of the business with senior leaders, while building a high-performance culture and delivering a consultative, value-led customer experience. This role offers impact across growth initiatives, strategic accounts, and market development within a thriving manufacturing environment.

Responsibilities

• Develop and implement a strategy aligned to long-term business objectives
• Lead, mentor and develop the team, building capability, accountability and performance
• Assess the current structure and performance of the team and identify opportunities for improvement
• Drive a growth-focused culture with strong customer engagement and results
• Support and coach the team to consistently achieve and exceed targets
• Build strong relationships with existing customers and identify new commercial opportunities
• Lead strategic account development initiatives and strengthen customer retention
• Own forecasting, pipeline management and performance reporting
• Collaborate with senior leadership to shape the future direction of the business
• Identify market trends, competitor activity and growth opportunities
• Ensure the team delivers a consultative and professional customer experience at every stage

Key requirements

• Proven leadership, account management and business development experience
• Experience managing and developing teams
• Strong commercial mindset with a track record of growth
• Ability to assess team performance and implement improvements
• Experience setting targets, creating accountability and driving delivery
• Strong stakeholder and relationship-building skills
• Confidence to engage with customers and position value-led solutions
• Experience working with senior leaders and influencing strategy
• Proactive, determined and results-driven approach
• Ambition to drive personal and team success

• leadership
• stakeholder management
• communication
• account management
• business development
• forecasting

…