Senior WFM Analyst — Remote Data-Driven Ops & Dashboards

Monzo in the United Kingdom is seeking a Senior Service Analyst to join our Workforce Management team on a 12-month fixed-term contract. You will own data-driven insights to staff our customer operations and service teams, reporting to the WFM Service Manager.

You will be a strong individual contributor, driving design and implementation of solutions with Looker, Anaplan, Airtable, Google Sheets and SQL, including incident management and ongoing improvements.

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