Senior IT Technician – 2nd Line Support

Vincere is seeking a Senior IT Technician (2nd Line) to join the IT Operations & Support team in Reading. You will provide second-line support for hardware, software and applications, monitor systems, and ensure SLAs are met while maintaining security and backups.

You will report to the IT Director in a full-time role based at the Reading Office, handling incident resolution, escalation to MSPs, and ongoing documentation. A hands-on approach and strong communication are essential.

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