Senior SaaS Customer Success Manager — End-to-End, Hybrid MK

Identify Solutions is seeking a Customer Success Manager in Milton Keynes on a hybrid basis. You will own a portfolio of mid-market SaaS customers, drive retention, adoption and account growth, and partner with product and sales to maximise value.

You’ll manage onboarding, run business reviews, identify upsell opportunities and champion customer outcomes while navigating a fast-moving environment. Hybrid model includes two days in Milton Keynes.

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