Kiehl’s Skin Pro, London Gatwick North Terminal (40 Hours)

Overview

In this Skincare Specialist role, you help customers discover personalized skincare solutions and craft engaging in-store experiences that showcase Kiehl’s heritage. You lead by example with coaching, product expertise, and a customer-centric service model to drive satisfaction and sales. You stay ahead of trends to offer tailored recommendations and foster a welcoming, brand-forward environment. This position combines hands-on customer engagement with team leadership and ongoing product education, aligned with Kiehl’s mission to celebrate individuality and healthy skin for all.

Pay / Benefits

• competitive compensation with commission
• staff shop access to 35+ brands
• 30 days holiday (including bank holidays)
• dental insurance and mental health/financial well-being resources
• referral bonus program
• L’Oréal Luxe sustainability initiatives

Responsibilities

• Design and run innovative skincare events and activations to spark interest in Kiehl’s products
• Provide expert coaching to team members on skincare and customer service to meet sales goals
• Deliver personalized skincare consultations and recommendations
• Execute the Kiehl’s service model to ensure a welcoming, personalized customer experience
• Demonstrate products with storytelling and brand heritage knowledge to meet customer needs
• Stay current on skincare and wellness trends to offer expert advice
• Achieve individual and counter sales targets and build client relationships
• Promote events, promotions, and brand activations to customers
• Represent Kiehl’s with exceptional service and merchandising standards
• Maintain counter hygiene, organization, and adherence to brand standards
• Participate in training, onboarding, and continuous learning
• Complete administrative tasks (Tamigo/One Retail) and sales reporting
• Collaborate with Counter Manager and Area Manager on career growth and development
• Support sustainability initiatives within the store and brand culture

Key requirements

• passion for skincare and helping others
• strong communication and relationship-building skills
• ambition and willingness to drive results
• experience in customer-facing retail environments (in-store or online) is a plus
• ability to coach and lead a team
• interest in trends and product storytelling
• alignment with brand values and ambassador mindset

• communication
• relationship-building
• customer-centric mindset
• Tamigo
• One Retail
• merchandising standards

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