Patient Enquiries & Conversion Lead (CRM & Digital)

Company: The IVF Guide
Apply for the Patient Enquiries & Conversion Lead (CRM & Digital)
Location: London
Job Description:

The IVF Guide in Central London is seeking an experienced Enquiries & Conversion Manager to lead the enquiries function across the UK. You will manage a team of about 8 people, ensuring every patient enquiry is handled with empathy and efficiency, while driving conversion and supporting digital transformation.

You will lead process improvements, coach staff on communication and sales, and collaborate with technology teams to optimise workflows and the digital patient journey.

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Posted: October 7th, 2026