Customer Success Manager – UKI

Overview

In this Customer Success Manager role, you guide 150–180 customer relationships, driving value with HubSpot’s AI-powered platform. You act as a trusted, cross-functional advisor to diverse customers, aligning goals with resources to enable growth and adoption. You’ll lead proactive deep-dive sessions and support renewal and expansion opportunities while navigating complex inquiries. This role blends problem solving with relationship management to scale customer success at HubSpot.

Pay / Benefits

• Remote work and flexible arrangements
• Opportunity to work in Dublin or remotely
• focus on AI-powered customer platform

Responsibilities

• Manage a large book of business (150–180 customers) and help both new and long-standing clients achieve goals
• Collaborate with onboarding, upsell/cross-sell, and renewals teams to solve for the customer
• Drive customer adoption of HubSpot by deepening platform usage and feature adoption
• Conduct 4–5 deep-dive meetings daily to review progress and provide recommendations
• Identify opportunities for expansion and retention through value-based upsell and cross-sell
• Understand technical roadblocks and advise on solution implementation and integrations
• Balance proactive strategic guidance with reactive support on inquiries and issues
• Support ongoing partner relationships to maximize acquisition, retention, and upsell rates
• Navigate financial conversations and cancellations with strong negotiation and relationship skills

Key requirements

• 2+ years in a client-facing or account management role
• Fluency in written and spoken English
• Business acumen with consultative, problem-solving, and issue-resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter capable of showing results under demanding expectations
• Highly organized, fast learner, and able to work under pressure
• Strong negotiation abilities and comfort with financial discussions and cancellations
• Ability to build and maintain relationships and escalate when needed
• Knowledge of Loop Marketing, AEO, and LLM or ability to learn quickly
• Support ongoing partner relationships to maximize acquisition, retention, and upsell

• relationship management
• problem solving
• effective communication
• Loop Marketing
• AEO
• LLM

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