Customer Success Manager – Civil Engineering & Construction

Overview

In this role you will bridge civil engineering know-how with Sensat’s digital twin platform to help project teams solve real problems. You’ll manage a portfolio of customers, onboard and train users, and drive product adoption on site and with cross‑functional teams. By translating customer challenges into actionable product feedback, you’ll help industries plan, collaborate, and make better decisions using technology. This is a hands-on, impact‑driven role at a growing tech company in construction.

Pay / Benefits

• Equity share options
• 30 days annual leave
• Flexible working
• Personal development fund
• Health and wellbeing cash plan
• Mental health support

Responsibilities

• Own relationships with a portfolio of Sensat customers and help project teams extract value from the platform
• Onboard and train users; identify adoption gaps and understand the root causes
• Maintain regular customer conversations and gather feedback from on-site engagements
• Demonstrate Sensat to customers and prospects in the context of real projects
• Collaborate with Product and technical teams to translate customer needs into product impact
• Understand projects, problems, and help customers use technology to solve them

Key requirements

• Background in civil engineering, construction, or infrastructure project delivery
• Willingness to transition into a Customer Success role without requiring prior SaaS experience
• Ability to understand complex projects and communicate with technical stakeholders
• Experience working across disciplines, contractors, and stakeholders, with attention to detail
• Curiosity about technology and its practical application to solve problems

• Relationship building
• Curiosity and problem-solving orientation
• Attention to detail
• Geospatial technology
• Mapping/surveying
• BIM

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