Credit Controller

Overview

In this role you will manage a portfolio of customer accounts to secure overdue payments and minimise bad debt. You will work with customers and internal teams to resolve queries, aiming to meet targets while maintaining accurate collection records. You’ll collaborate with the Sales team to support account management and help sustain smooth cash flow. The position sits within Lyreco’s Finance team in Telford, offering a fast-paced, team-oriented environment with a clear impact on metrics.

Responsibilities

• Manage an assigned portfolio of customer accounts and proactively collect overdue balances
• Make outbound contacts with customers to achieve targets and KPIs
• Build positive customer relationships and resolve payment-related issues
• Coordinate with internal teams to resolve service or account queries
• Maintain accurate records of collection activity
• Collaborate with the Sales team to support effective account management
• Help minimise bad debt and improve collection performance

Key requirements

• Previous credit control experience
• Strong communication and interpersonal skills
• Good negotiation skills and ability to have effective conversations with customers
• Strong organisational skills and ability to manage competing priorities
• Good analytical and numerical skills
• Experience using Microsoft Excel and Word
• Positive, self-motivated approach and ability to work in a team
• Ability to build strong relationships with customers and colleagues
• CICM qualification in Credit Management would be advantageous but not essential

• communication skills
• negotiation
• relationship-building
• teamwork
• Microsoft Excel
• Microsoft Word

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