Loyalty Executive | LOOKFANTASTIC

Overview

As Loyalty Executive for LF Beauty Plus+, you will help run and grow THG Beauty’s loyalty programme. You’ll collaborate with cross-functional teams to plan, execute, and optimise BAU activity and major campaigns. You’ll monitor performance, analyse data, and translate insights into actions that improve the customer experience and programme outcomes. This is an opportunity to shape a fast-growing loyalty initiative within a leading beauty ecommerce business. You’ll work closely with stakeholders across marketing, CRM, and commerce to drive measurable impact.

Pay / Benefits

• 25 days annual leave plus bank holidays
• Enhanced maternity and paternity pay
• Up to 10 days compassionate leave
• Buy back up to 3 days
• Up to 2 days volunteer leave
• On-site gym and physio, EAP

Responsibilities

• Coordinate day-to-day loyalty activity and BAU administration with cross-functional teams to ensure campaigns run smoothly
• Support planning and execution of the existing loyalty programme, and identify opportunities for feature iteration and operational improvements
• Assist in reporting project status, scheme performance, and campaign results against KPIs, with clear updates and actionable recommendations
• Provide data-informed perspectives for loyalty discussions and recommend activity to grow Lookfantastic’s loyalty programme
• Collaborate with the CRM team to support loyalty promotions and transactional activity
• Create or review customer communications and journeys across email and push messaging
• Ensure loyalty materials align with Lookfantastic branding and integrate loyalty into relevant plans
• Support initiatives to audit, review, and optimise the customer experience across onsite, in-app, CRM, and offline touchpoints
• Assist with international rollout projects and omni-channel integration as required

Key requirements

• Experience in cross-functional roles collaborating with multiple teams
• Comfort with data analysis using analytics tools (Tableau, Google Analytics) and extracting actionable insights
• Interest in loyalty, CRM, customer lifecycle or retention
• Experience in retail, ecommerce or beauty is desirable

• Excellent communication and influencing skills
• Collaborative mindset to work with diverse stakeholders
• Strong time management and multi-tasking
• Tableau
• Google Analytics
• CRM and email/push communications tooling (unspecified in description)

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