Student Services Centre Manager

Overview

In this role you lead the Student Services Centre, serving as a central contact point for non-academic enquiries. You will work with Professional Services to deliver a coordinated, high-quality student experience across the student journey. You will drive service improvements, leveraging IT and strong organisation to respond quickly in a busy environment. You contribute to a culture that puts students at the heart of everything we do, within a supportive university setting.

Pay / Benefits

• Generous annual leave
• Training and Development opportunities
• Pension Scheme with employer contribution
• Cycle to Work
• Season Ticket Loans
• EyeSight testing support

Responsibilities

• Manage and develop the Student Services Centre to provide efficient, student-focused information and support
• Collaborate with colleagues across Professional Services to coordinate a unified service for students
• Deliver excellent customer service and continuously seek improvements to the student experience
• Apply innovative IT solutions and effective organisational and interpersonal skills to service delivery
• Support the Student Administration Directorate in meeting service standards in a fast-paced environment

Key requirements

• Proven commitment to customer service
• Strong IT, organisational and interpersonal skills
• Ability to work under pressure and adapt to changing requirements
• Experience collaborating across teams to deliver coordinated services

• customer focus
• communication
• team collaboration
• IT proficiency
• digital service delivery
• process improvement

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