Overview
In this hybrid role you will own the initial commercial relationship with recently approved SME customers, educate and activate their usage, and grow spend by understanding how their business works and where our card adds value. You will talk with SME owner-directors and finance managers to move them from approved to actively using our core payment tool. This target-driven, phone-led position rewards commercial curiosity, resilience, and influence with decision-makers. You’ll collaborate with cross-functional teams to scale spend and activation.
Pay / Benefits
- OTE 40,000-55,000
- Private Healthcare including dental and opticians services
- Worldwide travel insurance
- Anniversary Rewards and fully paid sabbatical
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday
Responsibilities
- Deliver a strong first experience for newly approved SME customers
- Understand each customer’s business model and payment needs
- Drive increased and sustained card spend through proactive outbound calls
- Manage a high-volume portfolio and prioritise opportunities effectively
- Make 20-30 outbound calls per day to decision-makers
- Work towards clear spend and activation targets
Key requirements
- Experience in phone-based sales, account management, or customer activation
- Evidence of past results and target achievement
- Comfortable speaking with business owners and finance professionals
- Commercially curious — asks good questions and listens carefully
- Resilient, competitive, motivated by progression and performance
- Ability to think on your feet and adapt approach based on the customer
- Commercially curious
- Resilience
- Competitive mindset
- Strong listening skills
- Adaptability
- Communication skills
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