Senior Operations Consultant

Overview

In this role you lead an eight-person Guarantee Operations team focused on Guarantees and SBLCs, ensuring accurate processing and timely client support. You will review wording, issuances, amendments and closures, and act as an escalation point for complex queries. You’ll produce regular management and client reporting while monitoring controls and coordinating with onboarding partners. This position offers collaboration with cross-functional partners in a culture that values growth, inclusion and taking on evolving responsibilities. You will help shape client service standards and contribute to our mission of responsible growth.

Pay / Benefits

• private healthcare for you and family
• annual health screen
• competitive pension plan
• life assurance and group income protection
• 26 weeks maternity leave
• 16 weeks paternity leave and family leave arrangements

Responsibilities

• Lead and guide an eight-person Guarantee Operations team
• Review Guarantee and SBLC wording, issuances, amendments and closures
• Escalate and resolve complex client or operational queries
• Research, analyse and respond to client enquiries within agreed timescales
• Produce monthly management and client reporting to meet standards
• Monitor daily controls and escalate issues for timely resolution
• Collaborate with business partners on onboarding and servicing new clients
• Communicate professionally with clients and stakeholders via email and phone
• Train new associates and stakeholders on Trade Finance fundamentals

Key requirements

• Knowledge and experience with processing Guarantees and SBLCs, including wording reviews
• Understanding of UCP 600, ISP98 and URDG 758
• Professional English proficiency; German language useful
• Experience supporting colleagues and building stakeholder relationships
• Strong organization, time-management and attention to detail
• Ability to make informed decisions and manage competing priorities
• Willingness to learn and take on additional responsibilities
• Understanding of basic accounting principles
• Essential knowledge of Trade Finance products
• Working knowledge of Microsoft Office
• CSDG or CDCS qualification desirable
• Project management experience advantageous

• organised and adaptable
• clear and professional communication
• stakeholder relationship building
• Guarantees and SBLC processing
• Wording reviews for guarantees
• UCP 600, ISP98, URDG 758

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