Manager, Expert Services (Armis)

Overview

In this role you lead an international team of Deployment Engineers and Project Managers to scale delivery beyond the Americas. You own the partner ecosystem and drive enablement across regions, ensuring consistent delivery standards. You collaborate with Sales, Customer Success, Product, and Engineering to align requirements with outcomes and security use cases, while preserving accountability and governance. This is an opportunity to shape global delivery practices and realize customer value at scale with a forward‑looking cyber/enterprise SaaS platform.

Responsibilities

• Lead and mentor an international delivery team (Deployment Engineers and Project Managers) to support growing demand globally
• Own and scale the partner ecosystem and partner enablement strategy across regions
• Manage resource allocation and workload to maintain project health and timelines
• Standardize delivery processes and ensure alignment with global standards across regions
• Collaborate with Sales, Customer Success, and Partner Success to ensure smooth handoffs and adoption
• Coordinate with Product and Engineering to prioritize feature requests and technical needs
• Provide executive-level reporting on project status, risks, and KPIs across regions
• Act as primary escalation point for delivery blockers and ensure timely resolution
• Represent delivery interests in international sales-to-delivery handoffs
• Drive value realization by aligning configurations with customer outcomes and security use cases

Key requirements

• 5+ years in Professional Services, Technical Delivery, or Customer Success in cybersecurity or enterprise SaaS with international exposure
• 5+ years of management experience leading global, geographically distributed teams including engineers and project managers
• Demonstrated international leadership with the ability to unite partners and processes under a common operating model
• Exceptional verbal and written communication skills, capable of presenting to C-suite
• Strong understanding of enterprise networking, IoT/OT security, and the Armis product suite
• Proven track record solving high-pressure customer escalations and delivering resolutions
• Customer-facing mindset with a people-first approach
• Willingness to travel up to 25%

• strong communication
• collaboration across cross-functional teams
• customer-centric mindset
• enterprise networking
• IoT/OT security
• Armis product suite

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