Technical Account Consultant – EMEA

Overview

As a Technical Account Consultant, you act as a trusted SME for the Orgvue platform, guiding customers and partners through configuration reviews, requirements gathering, and solution recommendations. You proactively identify risks and collaborate to deliver long-term value, including hands-on support when needed. You work with cross-functional teams to ensure solutions stay aligned with customer needs and market demand, contributing to platform evolution and innovation. This role combines advisory work with hands-on troubleshooting and knowledge sharing.

Pay / Benefits

• Hybrid working – 2 days a week in London
• Wellbeing programs (coaching, fitness, webinars)
• Subsidised gym membership
• Private Medical Insurance (including Dental and Vision) and Life Assurance
• 25 days holiday (30 with tenure)
• Employer pension contribution 5% if you contribute 3%

Responsibilities

• Build trusted relationships to address business problems using data and Orgvue capabilities
• Support customers throughout their Orgvue journey in collaboration with the account team
• Explore new solutions and optimize existing setups to increase value
• Review tenant configurations and identify improvement opportunities affecting performance/usability
• Highlight risks and opportunities to account leadership and partners
• Collaborate with Partners to ensure project success and facilitate Start Right sessions
• Advise and train customers to meet operational and strategic objectives
• Create standard articles for the knowledge base to upskill the community
• Provide feedback to guide platform evolution to meet market demands

Key requirements

• Experience with consulting in HR/OD analytics space (or willingness to develop)
• Strong problem-solving mindset and persistence to dig for answers
• Collaborative, reliable, and able to handle challenges without frustration
• Ability to balance competing priorities and communicate with stakeholders
• Familiarity with working with partner and account teams to drive value

• collaboration
• problem-solving
• resilience
• Orgvue platform expertise
• Tenant configuration review
• Gizmo optimization

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