Operational Advisor (DQRS)

Overview

In this role, you guide clients through implementing Medidata Clinical Cloud Products on the Unified Platform, with a focus on data quality and risk surveillance. You bring operational expertise from Clinical Operations, Data Management, and risk management to drive adoption and value. You’ll deliver workshops, nurture trusted advisor relationships, and support ongoing enablement and reporting to help clients gain insights from their data. You’ll also contribute to internal training, accreditation, and collateral development, shaping how customers deploy the platform.

Pay / Benefits

• medical, dental, life and disability insurance
• generous pension
• 25+ paid holidays per year
• bonus eligibility for non-sales roles
• potential for annual bonuses
• hybrid work model

Responsibilities

• Provide strategic guidance to drive implementation and adoption of Medidata Clinical Cloud Products
• Mentor clients/partners during implementation, including workshop delivery
• Establish trusted advisor relationships through consultative support
• Provide operational expertise during and after implementation and enablement activities
• Develop and maintain relationships with internal Subject Matter Experts
• Attend key operational meetings supporting Medidata Clinical Cloud Products
• Collaborate with Sales to promote product adoption across the platform
• Create operational materials to support product use
• Provide reporting to clients to analyze clinical and operational data
• Deliver release overviews, knowledge transfer and risk assessments for new releases
• Coach and train new and junior team members
• Maintain product and industry expertise through training and conferences
• Lead the Accreditation program for relevant products
• Support training of the wider Professional Services team
• Submit defects and enhancements to product teams on behalf of clients
• Contribute to process improvements, collateral roadmaps, and QSD updates
• Attend Product Forums and ensure up-to-date quality documentation
• Collaborate with Global Education Team on training plans and materials

Key requirements

• Strong change management and collaboration skills
• Practical knowledge of clinical trial software technology
• Excellent interpersonal, organizational, and communication skills
• Proven ability to work independently and on initiatives while collaborating as needed
• Ability to troubleshoot, overcome obstacles, and reach resolutions
• Willingness for up to 30% national/international travel
• Self-motivated with initiative and accountability
• Collaborates well with other functions/departments
• 8+ years of experience in Clinical Operations or Data Management
• Clinical trial risk identification and management experience
• Degree or equivalent experience
• Experience at Senior Implementation Consultant or Senior Project Manager level or above (within Medidata)
• Experience leading strategic initiatives and customer engagements
• Involvement in selling processes and presenting to customers

• Interpersonal communication
• Public speaking and teaching
• Writing and documentation
• Clinical trial software technology
• Risk management in clinical trials
• Accreditation program development and maintenance

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