ServiceNow Developer

Overview

As a ServiceNow Developer at Version 1, you will advance our managed service practice by delivering next-generation ServiceNow solutions. You will work with cross-functional teams to automate processes, build UI components, and integrate the platform with other systems. The role focuses on maintaining a secure, high-performing instance while continually modernising our ServiceNow capabilities. This is an opportunity to shape customer outcomes through automation and platform enhancements within a renowned partner ecosystem.

Pay / Benefits

• Quarterly profit share
• Flexible/remote working
• Pension with 5% employee match
• Private healthcare cover
• Life assurance
• Employee Wellbeing programmes

Responsibilities

• Keep ServiceNow up to date with patches and upgrades
• Automate business processes via workflows, scheduled scripts, and inbound/outbound automation
• Create and manage workflows (Flow Designer) to streamline processes
• Design and maintain Service Catalogue items, order guides, and workflows
• Develop UI components (forms, lists, UI pages) and write/maintain scripts (JavaScript, GlideScript)
• Integrate ServiceNow with external systems for seamless data flow
• Develop and customize ServiceNow Portal and related applications
• Ensure security and compliance to protect data and access
• Document configurations, customizations, and processes clearly
• Identify performance issues and optimise ServiceNow instances
• Stay current with best practices and industry trends
• Develop reports and dashboards for monitoring and insights
• Support Domain Separation in ServiceNow applications
• Provide user guidance on ServiceNow usage

Key requirements

• Bachelor’s degree in computer science, information technology, or a related field
• 3+ years of hands-on ServiceNow Developer experience
• Proven track record of automation-improved processes and effectiveness
• Strong understanding of IT service management and ITIL framework
• Strong interpersonal skills for coordinating with team members and stakeholders
• Ability to work independently and manage multiple tasks
• Two or more of the following certifications: CSA, CAD, CSM (Performance Analytics), CSM (Customer Service Management), CSM (Service Mapping), CSM (Discovery), CSM (IT Service Management)

• interpersonal skills
• stakeholder coordination
• independence and self-management
• ServiceNow
• JavaScript
• GlideScript

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