Service Sales Specialist

Overview

In this role you will drive growth of the service portfolio across the EMEAI region by selling service contracts, renewals and upgrades. You will build and maintain long-term customer relationships, manage opportunities with forecasting, and collaborate cross-functionally to maximize instrument performance and revenue. You will use data to identify opportunities and contribute to regional growth, reporting insights and supporting customer success. This position sits within the Materials Analysis unit and offers a chance to shape service strategies in a fast-paced tech environment.

Pay / Benefits

• Annual leave 25 days plus bank holidays
• Employee Assistance Programme
• Private health insurance
• Life assurance
• Pension plan
• Share incentive plan

Responsibilities

• Drive sales of service contracts, renewals and upgrades
• Build long-term relationships with customers and partners
• Manage opportunities and forecasting through CRM systems
• Analyse customer data to identify new revenue opportunities
• Support customer retention and engagement strategies
• Collaborate with Sales, Service, Marketing and Applications teams
• Provide accurate reporting and pipeline management
• Support commercial initiatives and regional growth plans

Key requirements

• Proven experience in technical, scientific or service sales
• Strong commercial awareness and negotiation skills
• Experience in scientific instrumentation, technology or service-based environments
• Excellent communication and stakeholder management abilities
• Customer-centric mindset with focus on long-term relationships
• Experience using CRM platforms such as Salesforce
• Data-driven approach to identifying opportunities and driving performance

• Excellent communication
• Stakeholder management
• Customer-centric mindset
• Collaborative mindset
• CRM platforms such as Salesforce
• Data-driven opportunity identification

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