Customer Growth Associate

Overview

In this role you drive client satisfaction, retention and growth for mid-market customers by managing relationships, coordinating cross-functional teams and enabling product adoption. You will analyze client data, monitor health and risk, and support scalable SaaS growth across the organization. You’ll work with multiple internal groups to ensure proper setup and positive business impact, contributing to Infobip’s mission of connecting the world. This entry-level position offers development in a collaborative, AI-enabled environment and avenues for internal mobility.

Pay / Benefits

• Financial rewards & recognition
• Flexible work arrangements
• ESOP
• Work-life balance and Well-being
• Career mobility
• Professional development

Responsibilities

• Build and maintain trusted relationships with Tier 1 clients to drive customer health and growth
• Serve as liaison for clients’ business and technical expectations, handling escalations and feedback to Product teams
• Meet and exceed quarterly KPIs (gross profit, margin, cross-sells, NRR)
• Collaborate with Customer Success for SaaS business growth
• Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and activity
• Monitor health risks with Revenue Assurance and support collections and netting
• Analyze and forecast client traffic to sustain growth and maximize GP/revenue
• Coordinate with internal teams to fulfill client requirements and document engagements

Key requirements

• relationship-building
• cross-functional collaboration
• problem solving
• Qlik
• SU
• SF (Salesforce)

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