eCommerce Manager – Luxury Fine Watch and Jewellery Brand

Overview

In this role you will drive the expansion of the luxury brand’s ecommerce presence from London, collaborating with European stakeholders to support global growth. You’ll manage a premium ecommerce site, set UK revenue targets, and deploy growth levers and process improvements across fulfilment. A customer‑centric approach will help build loyalty and repeat business at scale. You will work closely with cross‑functional teams to deliver measurable impact while benefiting from a strong, high‑value compensation package.

Pay / Benefits

• Competitive salary
• Generous annual leave
• Pension contributions
• Private health cover
• Life Insurance
• Income protection

Responsibilities

• Manage and optimise a luxury ecommerce site to drive growth and revenue
• Set and pursue UK ecommerce revenue targets in collaboration with stakeholders
• Identify and implement growth levers to boost online performance
• Streamline front- and back-end logistics fulfilment processes for efficiency
• Foster a customer-centric approach to build loyalty and repeat business
• Collaborate with London MD and European teams to align ecommerce strategy

Key requirements

• Experience running a ecommerce site for a recognised luxury or premium brand
• Proven track record of growth on a single brand/site over at least 3 years
• Experience in setting ecommerce targets for the UK market
• Strong understanding of process optimisation for logistics fulfilment
• Customer-centric mindset and ability to drive loyalty

• Stakeholder management
• Cross-functional collaboration
• Results-driven mindset
• Ecommerce site management
• Revenue targeting and growth levers
• Logistics and fulfilment process optimization

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