Building Consultant – Subsidence

Overview

In this role you will manage a portfolio of subsidence claims from start to end, diagnosing and guiding repairs while coordinating with teams and service providers. You’ll work with both digital remote diagnosis and on-site visits, offering flexible, hybrid working across London/Southeast and the UK. You will apply your technical expertise to prevent further damage and deliver strong customer service throughout the claim lifecycle. This is a chance to build specialist expertise in a supportive, growth-oriented environment that values training and career development.

Pay / Benefits

• Self Invested Personal Pension Scheme (SIPP)
• bonus/incentive schemes
• 25 days holiday plus bank holidays
• private healthcare (including pre-existing conditions)
• life assurance
• employee assistance programme for wellbeing

Responsibilities

• Manage subsidence claims from notification to conclusion
• Diagnose structural defects and subsidence, determine mitigation and repair methods
• Coordinate with team members and service providers
• Perform remote diagnosis via digital technology and/or on-site visits in local area
• Travel as required due to field-based responsibilities
• Deliver good customer service with clear communication and empathy

Key requirements

• Full UK driving licence
• Working towards or holding chartered building professional qualification (MCIOB, MRICS, MICE)
• Ideally insurance qualification (CILA or CII)
• Extensive expertise in subsidence diagnosis and drainage-related issues
• Experience in insurance claims handling (training provided)
• Strong decision-making and customer service skills

• Decision-making
• Empathy and communication
• Cross-functional collaboration
• Subsidence diagnosis and prevention methods
• Repair techniques for subsidence-related issues
• Drainage system knowledge

…