Global Head KYC Onboarding

Overview

In this role you lead the KYC onboarding function to ensure rapid, compliant client onboarding for financial institutions. You will supervise a London-based team, manage capacity and performance, and act as SME for onboarding issues. You drive quality and regulatory alignment while streamlining processes to improve client experience. This is a high-impact opportunity to shape global onboarding standards and working with cross-functional partners to deliver throughputs at scale.

Responsibilities

• Lead and supervise the onboarding team with priority on throughput and quality
• Approve low and medium risk accounts in line with policy
• Escalate and resolve onboarding issues timely
• Complete file reviews (KYC, documentation, admin) and sign-off
• Ensure files comply with regulations and firm policies
• Issue appropriate client documentation for new customers per regulatory and exchange requirements
• Act as escalation point for the onboarding team
• Maintain complete records of all customer documentation
• Facilitate quality assurance feedback with Financial Crime team
• Support department changes (regulatory, operational) and streamline processes for better client experience

Key requirements

• Direct line management experience of onboarding teams (global) 1+ years
• Experience leading teams through transitions
• KYC experience 5+ years
• Onboarding experience 5+ years
• Ability to work collaboratively in a high-pressure environment

• coaching and performance management
• collaboration under pressure
• stakeholder communication
• KYC
• onboarding
• regulatory compliance

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