Associate, Client Service

Overview

In this role you will support a fast-paced, client-focused service model within HarbourVest’s EMEA Private Wealth team in London. You will coordinate inquiries across funds and accounts, ensure timely responses, and drive scalable processes in a cross-functional, global environment. You’ll contribute to evolving procedures, adopting automation, and delivering a high-quality client experience. This is a chance to shape client service delivery at a respected, inclusive firm with a collaborative culture.

Pay / Benefits

• hybrid work arrangement
• 18 remote workdays per quarter
• inclusive and collaborative culture
• equal opportunity employer
• opportunity to work with cross-regional teams

Responsibilities

• Act as a central point of coordination for client inquiries across all fund types and account structures within EMEA
• Meet strict deadlines and service level agreements, prioritizing multiple requests
• Triage, track, and respond to client inquiries using established workflows
• Coordinate responses across multiple functional teams to ensure timely, high-quality delivery
• Challenge processes and drive efficiency improvements to standardize workflows and turnaround times
• Support adoption of automation, technology, and data-driven insights to improve service delivery
• Build and maintain relationships with clients and internal collaborators across teams
• Work with Account Managers to support ongoing service and new client outreach
• Provide insight into client activity, trends, and risks for broader relationship management
• Apply sound judgment balancing responsiveness with efficiency and scalability

Key requirements

• 3-5 years financial service experience in client service or operations (Associate level)
• Strong analytical and problem-solving abilities with a focus on efficiency gains
• Excellent communication and relationship management skills
• Familiarity with investment concepts and comfort with financial data
• Experience with CRM and workflow tools (e.g., Salesforce)
• European language skills a plus
• Bachelor in Arts or equivalent experience

• collaboration
• proactive mindset
• attention to detail
• CRM (Salesforce)
• workflow tools
• data-driven insights

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