Fashion Advisor, Heathrow T3

Overview

As a Fashion Advisor at CHANEL, you help create desire and shape the luxury narrative through elegant client interactions. You’ll work in a collaborative boutique environment, delivering personalised guidance and showcasing deep product and trend knowledge. Your role supports a seamless, high-standard client journey and promotes the brand’s heritage. This is an opportunity to impact customer loyalty and contribute to CHANEL’s sustainability and excellence culture.

Pay / Benefits

• Private Medical Insurance covering pre-existing conditions
• Online GP App with 24/7 appointments
• Pension and Life Assurance
• Retail Discounts across multiple retailers
• Mental Wellbeing: Employee Assistance Programmes
• Employee Product Discounts and Sales

Responsibilities

• Cultivate genuine client relationships to foster loyalty
• Provide personalised guidance aligned with client preferences and lifestyles
• Maintain an organised, efficient approach to tasks
• Foster a collaborative, high-standard boutique culture and uphold luxury service
• Collaborate daily with colleagues to ensure cohesive team performance
• Promote CHANEL’s heritage and standards of excellence across client interactions

Key requirements

• Ability to build authentic, lasting relationships through empathy and personalised service
• Strong awareness of fashion trends and understanding of CHANEL’s heritage
• Confident storytelling and strong interpersonal skills
• Collaborative mindset to support a positive boutique environment
• Organised, efficient, and committed to delivering excellence

• empathy
• interpersonal skills
• collaboration
• attention to detail
• creativity
• CRM systems proficiency

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