Solutions Manager

Overview

In this role you will drive AI-enabled improvements to client service delivery and firm operations within Osborne Clarke Solutions. You’ll work with cross-functional teams to identify use cases, develop practical AI-driven solutions, and promote innovative delivery models in a hybrid Bristol-based setting. You’ll lead delivery with external clients and internal teams, shaping the firm’s AI strategy and product development. This is a player-coaching role that combines technology, client-facing leadership, and innovation to create measurable value.

Pay / Benefits

• competitive salaries
• generous benefits
• focus on health and wellbeing initiatives

Responsibilities

• Spearhead AI-driven innovation by exploring and integrating AI technologies across the firm
• Engage stakeholders to identify business needs and AI use cases
• Develop and implement AI-driven solutions to improve service delivery and efficiency
• Guide delivery of client-facing work within the team and lead client conversations
• Oversee solution delivery and adoption across client and OC teams
• Contribute to build of solutions through configuration of OC technology stack and automation
• Ensure thorough testing with clients and maintain a roadmap for iterative improvements
• Manage ongoing operation of client solutions and grow client relationships
• Participate in product development with client feedback and act as brand ambassador for OC Solutions

Key requirements

• AI experience with practical business problem solving, preferably in a law firm
• Experience with workflow and automation technology
• Ability to quickly learn and become SME in new technologies
• Senior stakeholder management skills
• Comfortable leading client-facing conversations
• Experience managing failures and developing resolutions
• Curious, creative, and driven to improve client experience
• Team player with independence and diverse thinking

• stakeholder management
• client-facing communication
• problem solving
• AI technologies
• workflow and automation technology
• testing and deployment

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