Overview
As Outbound Logistics Lead, you will oversee shipments across Europe, aligning with cross-functional teams to ensure timely, cost-effective deliveries. You’ll partner with Retail, Digital Ops, and GEC to communicate disruptions and share delivery metrics, driving improvements to guest experience. You will set up and improve tracking tools, maintain visibility of parcels, and optimize carrier relationships and shipping rules. This role supports growth by forecasting capacity, auditing freight, and collaborating with finance to align rates with business needs. You’ll work in a fast-paced SSC environment, shaping logistics for multiple channels while upholding lululemon’s values and customer-fin
Pay / Benefits
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
Responsibilities
- Facilitate movement of domestic, cross-border, and international shipments between Distribution Centres, partners, stores, and guests (including returns).
- Communicate delivery disruptions and provide delivery performance metrics with Retail, Strategic Sales, Digital Ops, and GEC teams.
- Identify performance gaps and propose improvements to enhance guest experience.
- Set up and continuously improve tracking tools for visibility of parcels in transit and delays.
- Coordinate with transportation vendors (e.g., E-Shop World, UPS, Royal Mail, DHL) to ensure timely deliveries.
- Partner with global tech teams (e.g., Narvar, nShift) to develop systems improving returns and delivery experience.
- Monitor and improve use of nShift capabilities and shipping rules.
- Investigate shortages/damages, submit claims, and track refunds with carriers.
- Lead freight invoice auditing, maintain ledger codes, and analyze carrier invoices.
- Collaborate with London-based finance to analyze rates and service options.
- Lead forecasting and capacity analysis to streamline outbound shipping process.
Key requirements
- Minimum 3 years’ experience in international logistics in a fast-paced multi-channel environment.
- Experience with external transportation partners preferred.
- Understanding of customs docs for non-EU countries preferred.
- Strong accuracy, analytical and problem-solving skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Good understanding of import/export regulations.
- Strong organizational and problem-solving skills; able to multitask and manage time effectively.
- Strong customer service and communication skills.
- XML experience would be advantageous
- strong communication
- analytical mindset
- problem-solving
- Microsoft Word
- Microsoft Excel
- Outlook
…