Subsidence Consultant

Overview

As a Subsidence Claims Specialist, you guide domestic and commercial subsidence claims from first report to resolution, applying engineering insight and empathy. You work remotely, translating complex structural issues into clear explanations for policyholders and coordinating with engineers, surveyors and loss adjusters to achieve fair, timely outcomes. You operate autonomously within a central claims function, seeking to protect homes, livelihoods and peace of mind. This role offers variety, cross-disciplinary learning and real impact in a high-stakes area.

Pay / Benefits

• Pension, 5% employee and 5% employer contribution
• Life assurance: x4
• Flexible working
• 25 days holiday, increasing to 26 after 5 years and 27 after 10 years
• Dress for your day
• Davies Incentive Plan

Responsibilities

• Own a portfolio of subsidence claims end-to-end, from notification to settlement
• Diagnose damage causes using engineering knowledge and evidence-based assessment
• Coordinate investigations, monitoring, repairs and mitigation strategies
• Communicate clearly and compassionately with customers throughout the process
• Make fair decisions aligned with policy cover and best practice
• Drive progress to deliver timely, high-quality outcomes

Key requirements

• Recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one
• Strong technical knowledge of structural defects and subsidence-related issues
• Ability to diagnose building damage remotely using provided evidence
• Insurance industry experience and understanding of liability considerations
• Confident negotiation and influencing skills with multiple stakeholders
• Problem-solving mindset for evaluating complex information
• Excellent interpersonal and communication skills
• Strong organisational and time-management abilities
• High attention to detail and commitment to quality outcomes
• Independent, self-motivated approach

• empathy
• clear and compassionate communication
• stakeholder collaboration
• engineering knowledge of structural defects
• remote damage diagnosis
• evidence-based assessment

…