Contact Centre Team Leader

Overview

As Team Leader for the Brighton Seller Sales team, you will lead up to 14 sales agents, driving performance through coaching and accountability. You’ll use data to spot trends, shape development plans, and ensure high-quality delivery as part of Motorway’s fast-growing, technology-led platform. Your leadership will help build a high-performance culture that aligns with the company’s mission to transform how cars are sold. This role offers ownership, impact, and opportunities to advance within a scale-up environment.

Pay / Benefits

• Competitive salary
• Equity scheme
• 25 days holiday
• Private medical insurance
• Pension scheme
• Enhanced family leave

Responsibilities

• Lead and coach a high-performing sales team of up to 14 contact centre agents
• Drive performance against KPIs and manage attendance and wellbeing
• Use data dashboards to identify trends, issues, and opportunities
• Conduct 1-2-1s, performance reviews and development plans
• Collaborate cross-functionally to improve business outcomes
• Take ownership of issues and initiatives to improve working practices
• Provide energy and creativity to motivate the team and achieve results
• Work as part of a broader management team to maintain alignment

Key requirements

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
• Comfortable leading from the front and holding people accountable
• Strong coaching mindset with capability-building focus
• Resilient, action-oriented, and able to maintain momentum
• Good commercial understanding of how contact centre sales ties to business goals
• Data-literate with ability to use insights for better decisions
• Positive, driven and able to influence cross-team stakeholders

• Coaching mindset
• Resilience
• Influence and collaboration
• Data dashboards and analytics
• Performance management and KPI tracking
• Data-driven decision making

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