EMEA Technical Delivery Supervisor (Hybrid)

Overview

In this role you lead a regional Technical Delivery team of network engineers to deliver high-quality, reliable customer services and internal networks. You’ll balance line management with hands-on contribution, overseeing router configuration, onboarding testing, and support. You will coordinate global delivery with a follow-the-sun approach and drive efficiency through metrics and coaching. This position is based in Sheffield, with some out-of-hours work to support global operations. You’ll shape, mentor and empower the team to consistently achieve Right First Time & On Time outcomes.

Responsibilities

• Provide technical leadership and contributory workload for the team
• Manage resource capacity planning and optimize allocation for global demand
• Develop and implement performance metrics to improve efficiency and reduce errors
• Lead, mentor and coach engineers; set SMART development goals
• Collaborate cross-functionally to foster a One Team culture and global mentality
• Ensure technical implementations align with Global Change management policy
• Provide 3rd line technical support to other groups
• Create and maintain technical documentation detailing solutions and processes
• Deliver training and transition workload to BAU
• Identify and drive initiatives to raise quality and efficiency

Key requirements

• Strong data communications knowledge (TCP/IP, IPsec, xDSL)
• Experience with L3VPNs, HSRP, NAT, EIGRP, BGP, IS-IS, OSPF (min 3 years)
• Familiar with TPAD APACS, ISO8583, SSL, SDLC/HDLC
• Solid Linux understanding and problem-solving with packet capture
• Independent judgment and minimal supervision
• Excellent communication and project management capability
• Experience with Cisco, Juniper, Virtual Access, Fortinet, Digi, Linux platforms
• Experience delivering services across AWS/Azure

• Excellent communication
• Problem-solving
• Team leadership
• TCP/IP
• IPsec
• xDSL

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