Operations Recruiter

Overview

In this role you will own end-to-end frontline recruitment for Zapp’s Fulfilment Centre network, driving high-volume hiring with speed and quality. You will partner with Operations leadership to forecast staffing needs, design scalable sourcing strategies, and deliver a superb candidate experience. You’ll manage assessment centres, onboarding days, and onboarding logistics to ensure new starters join on time. This is a hands-on, data-driven role that directly supports rapid growth and operational excellence.

Pay / Benefits

• Competitive salary
• 25 days holiday + bank holidays
• Private Health Insurance
• Zapp Credit for testing the service
• Lunch provided 4 days a week at HQ
• Cycle to work scheme

Responsibilities

• Own end-to-end recruitment for frontline Operations roles across Fulfilment Centres, from sourcing to offer and onboarding.
• Run high-volume hiring across multiple sites while preserving quality and pace.
• Translate workforce needs into site-specific hiring plans with Centre Managers and Central Operations.
• Build candidate pipelines via job boards, referrals, direct sourcing, and local channels.
• Manage flexible-staffing suppliers and briefing agencies on site requirements and quality standards.
• Review applications, screen candidates, and coordinate interviews with hiring teams.
• Plan and run assessment centres end to end, including debrief and timely offers.
• Execute internal progression assessments and external FC hiring processes.
• Maintain candidate communications to ensure fast, clear, and positive experience.
• Coordinate offers, pre-employment checks, and right-to-work documentation to ensure readiness.
• Oversee references, verify evidence, and chase non-responsive referees.
• Plan and conduct onboarding days, delivering induction on policies and working practices.
• Schedule first shifts and training, issue welcome emails and training plans.
• Own TeamTailor as the ATS, keeping vacancies, stages and pipeline data up to date.
• Track and report key metrics (vacancies, time-to-hire, conversion, offers, quality of hire).
• Leverage data, AI and automation to identify bottlenecks and speed up hiring.

Key requirements

• 3+ years in recruitment or talent acquisition, with high-volume or frontline hiring experience.
• Data-driven approach with ability to own recruitment funnel metrics.
• Excellent written and verbal communication; ability to craft appealing job adverts.
• Strong project management and organisational skills to handle multiple vacancies.
• UK right-to-work knowledge with judgement on acceptable evidence.
• Experience running assessment centres and onboarding days in person.
• Experience owning an ATS (TeamTailor or similar) and managing suppliers alongside permanent recruitment.
• Willingness to work hands-on in Fulfilment Centres to understand operations.

• strong communication
• project management
• data-driven decision making
• TeamTailor or similar ATS
• workforce planning
• assessment centre coordination

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