Sales Host

Overview

As a Host at Everlast Gyms, you welcome members and guests and act as a key ambassador for the club. You contribute to membership sales, retention, and the overall member journey while supporting club operations and key holder duties. You stay informed about classes and gym focus areas to drive engagement and promote offerings. This role sits at the heart of a cross-functional team, combining service, sales, and operations to deliver a welcoming, high-performing member experience.

Pay / Benefits

• Free gym membership
• 20% discount across Frasers Group brands
• Monthly Frasers Champion awards – double salary
• Opportunity to deliver personal training sessions (if qualified)
• Training and development opportunities to grow your career

Responsibilities

• Greet members and guests with a positive, professional demeanor
• Support membership sales and retention through excellent service and guidance
• Drive secondary spend by promoting in-club products and services
• Maintain high standards of cleanliness and hygiene across the club
• Act as a competent key holder, opening and closing the club as required
• Handle administrative duties using the membership software system
• Stay informed about fitness challenges, classes, and gym floor focuses to promote engagement
• Support the Fitness Manager and team in delivering gym floor initiatives
• Handle member feedback and complaints professionally and escalate when needed
• Experience and promote the products and services offered to confidently recommend them to members

Key requirements

• Outgoing, positive, and passionate about delivering great customer experiences
• Confident in administration and able to handle day-to-day club systems
• Sales-focused with drive to hit membership and retention targets
• Flexible and adaptable to varied shifts and operational duties
• Passionate about fitness with genuine interest in products and services
• Ambitious with willingness to learn and develop skills for progression

• Customer-focused
• Positive and engaging communication
• Adaptability and flexibility
• Team collaboration
• Membership software system proficiency
• Administrative and operational system handling

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