Senior Onboarding Specialist

Overview

In this role you guide wellness businesses through adopting and optimizing Zenoti. As a product expert and trusted advisor, you lead the implementation lifecycle from setup to training, ensuring a smooth, high-impact rollout. You work with cross-functional teams to tailor the platform to client workflows and drive value. This is an opportunity to shape customer success at scale within a fast-growing, innovative company.

Pay / Benefits

• attractive salary and benefits
• international environment
• career growth
• diverse, dynamic team

Responsibilities

• Understand client needs and design tailored solutions using Zenoti
• Lead product demos, training sessions, and solution reviews with a strong business impact
• Configure and optimize the platform according to each client’s specific workflows
• Anticipate risks and ensure smooth project rollouts
• Provide high-level technical support and troubleshoot customer issues efficiently
• Work closely with internal teams to improve product features and integrations
• Stay up to date with new Zenoti features and industry trends
• Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs

Key requirements

• Fluency in French and English (written and spoken)
• 4 to 8 years of experience in enterprise software implementation and support
• Strong technical knowledge in APIs, cloud solutions, and data migration
• Proven experience deploying software at scale and working with enterprise clients
• Excellent communication, presentation, and client training skills
• Ability to manage multiple projects and work across distributed teams
• Strong analytical thinking and problem-solving skills
• Bonus: knowledge of HTML, JavaScript, JIRA or wellness/spa industry

• Excellent communication
• Presentation skills
• Client training
• APIs
• Cloud solutions
• Data migration

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