Strategy & Operations Associate

Overview

In this role you will help advance clinical operations by driving strategic projects, improving processes, and scaling care models. You will partner with clinicians, product, data, and operations leaders to identify bottlenecks and translate data insights into actionable actions. You’ll design operational processes that boost efficiency, quality, and scalability while supporting KPI tracking and performance reporting. This is a fast-paced, mission-driven environment where cross-functional collaboration and proactive problem-solving shape care delivery.

Responsibilities

• Drive strategic projects across operations, including process improvement and resource planning
• Identify bottlenecks and opportunities using data and translate insights into recommendations
• Collaborate with Product, Data, Commercial, and Clinical teams to align and execute initiatives
• Design and implement operational processes to improve efficiency, quality, and scalability
• Support business case development, KPI tracking, and performance reporting for clinical operations

Key requirements

• 2-4 years of experience in consulting, startup operations, generalist operations, or similar analytical environments
• Exceptional analytical and problem-solving skills with data-informed decision-making
• Strong written and verbal communication across multiple teams and stakeholders
• Self-starter with bias to action, proactive and resourceful
• Comfort with ambiguity in a rapidly evolving, mission-driven setting
• Familiarity with Looker, SQL or other data visualization/analysis tools is a bonus

• analytical mindset
• effective cross-functional communication
• proactivity
• Looker
• SQL
• data analysis and visualization

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