Manager – CFAS

Overview

In this role, you will assess business interruption and financial losses for clients within the CFAS division and lead negotiation and settlement of claims. You’ll travel for site visits and meetings, and actively promote yourself and the business to internal and external audiences. You work as part of the wider GTS team, delivering high-quality client service aligned with Crawford’s RESTORE values. This is a hands-on position with interaction across insurers, reinsurers, claimants and insured parties, offering opportunities to shape outcomes for clients while developing business opportunities for the team.

Responsibilities

• Assess BI and financial loss claims for clients
• Negotiate and settle claims
• Travel for site visits and external meetings
• Promote self and business internally and externally
• Prepare interim and final reports and communicate with interested parties
• Maintain and update case records and stay informed on legal/technical changes
• Develop working relationships with existing clients and identify new opportunities
• Support less experienced staff members in claims handling

Key requirements

• Accountancy qualification
• Experience of claims / insurance (useful)
• Strong written and verbal communication skills
• Customer service, organizational and communication skills
• Problem solving ability to address issues
• Ability to work within a team and on own initiative

• customer-focused
• integrity
• effective communication
• relationship building
• solution-oriented
• Competent use of technology

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