Fashion Advisor, New Bond Street

Overview

In this role at CHANEL, you nurture genuine client relationships and guide customers through bespoke luxury experiences. You will interpret fashion trends, embody the brand’s heritage, and collaborate with the boutique team to uphold exceptional service standards. Your impact spans cultivating loyalty, personalizing client journeys, and contributing to a culture of excellence. This position offers exposure to luxury retail leadership, CRM usage, and a sustainable, collaborative boutique environment.

Pay / Benefits

• Private Medical Insurance
• Online GP App
• Pension
• Life Assurance
• Retail Discounts
• Employee Assistance Programme

Responsibilities

• Cultivate authentic client relationships to build trust and loyalty
• Provide personalized styling guidance aligned with individual preferences and lifestyles
• Maintain organized, efficient task execution with strong attention to detail
• Foster a collaborative, high-performing boutique culture and uphold CHANEL’s luxury service standards

Key requirements

• Ability to build authentic relationships through empathy and personalized service
• Strong trend awareness and appreciation of CHANEL heritage and style
• Confident storytelling and strong interpersonal skills
• Collaborative attitude to support a positive team environment
• Organized, efficient, and delivery-focused approach

• empathy
• excellent communication
• team collaboration
• professionalism
• adaptability
• CRM systems knowledge

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