Managing Director

Overview

As Managing Director for Toluna ID, you will lead the local market’s commercial growth across consultancy, full-service research, technology, and data delivery. You will build and coach a high-performing team, strengthen client partnerships, and drive strategic, revenue-generating initiatives. You’ll act as a trusted advisor to senior clients, lead high-stakes engagements, and champion AI-powered research innovations. This role combines strategic leadership with hands-on delivery in a fast-evolving insights business.

Pay / Benefits

• competitive salary
• performance bonus
• private medical insurance
• life insurance
• hybrid work
• central London office

Responsibilities

• Define and execute the local commercial strategy for sustainable growth across offerings
• Meet and exceed KPIs for bookings, revenue, profitability, and pipeline
• Mentor a high-performing commercial team with a culture of accountability
• Coach in consultative selling, strategic account management, and client relationships
• Own market pipeline and forecasting with clear reporting
• Develop strategic account plans and identify new growth opportunities
• Lead high-value client engagements, pitches, and exec-level business development
• Build relationships with senior decision-makers, acting as trusted advisor on research and business challenges
• Drive new business and market expansion through consultative sales and thought leadership
• Collaborate with Client Service, Operations, Supply, and cross-functional teams to deliver solutions
• Represent Toluna at industry events and thought leadership initiatives
• Champion innovation including AI-powered research methods for client value

Key requirements

• Significant commercial leadership experience in market research, consumer insights, consultancy, or related industries
• Proven success leading commercial teams with sustained revenue and bookings growth
• Experience selling market research, consultancy, technology, and data-driven insights
• Strong network of senior client relationships in the UK Market Research and Consultancy sector
• Ability to acquire and grow strategic client partnerships
• Deep understanding of quantitative research methodologies and consultative engagement
• Strategic advisory capability to address business challenges through research solutions
• Experience with market-level forecasting, budgeting, pipeline management, and commercial planning
• Strong leadership to coach and develop high-performing teams
• Excellent communication, presentation, negotiation, and stakeholder management
• Ability to influence internal and external stakeholders through collaboration and strategic thinking
• Hands-on, entrepreneurial mindset balancing strategic leadership and execution

• Leadership
• Strategic thinking
• Stakeholder management
• Market research
• Consultative selling
• Data-driven insights

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