Head of Onboarding & FinCrime Operations

Overview

In this role you will lead a global Onboarding and FinCrime Operations team to ensure compliant, efficient client onboarding and ongoing review. You will shape procedures, documentation, and control frameworks to balance risk with customer experience at scale. You’ll partner with Risk, Product, and Compliance to drive AI-enabled transformation and continuous improvement. This is a high-impact leadership role in a fast-moving payments/fintech environment.

Responsibilities

• Define vision and strategy for Onboarding and FinCrime Operations
• Build and develop a globally distributed high-performing team
• Plan location and resourcing to ensure 24/7 coverage, quality CX and cost efficiency
• Create scalable operating rhythms with clear OKRs
• Adopt a data-driven approach to performance management
• Balance risk, customer experience and commercial impact in decisions
• Improve procedures, playbooks and control frameworks aligned with policies
• Maintain high-quality, consistent documentation across operations
• Lead AI-driven transformation within the team
• Collaborate with Risk Product and Engineering to reduce false positives and enhance tooling

Key requirements

• Proven senior leadership in large-scale, multi-jurisdiction operations within regulated financial services or fintech
• Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations
• Experience scaling FinCrime/Onboarding across product lines and geographies
• Track record delivering automation/AI-led transformation in operations
• Strong commercial and analytical judgment relating to unit economics and scalability
• Experience operating at the Operations–Product–Risk intersection without direct reporting lines
• Experience managing outsourced/BPO/offshore capacity
• multi-entity and cross-border payments experience (preferred)
• API-first product familiarity (preferred)
• Professional certifications related to financial crime (e.g., CAMS, ICA, ACAMs) would be a plus

• Strategic thinking
• Cross-functional collaboration
• Decision-making with first principles
• AML/CTF, sanctions, KYC, transaction monitoring
• Automation/AI transformation in operations
• Risk-product-data collaboration

…