Payroll Systems Consultant

Overview

In this role you will lead payroll-focused SaaS implementations for diverse customers, translating payroll requirements into configured software, data migrations and go-live readiness. You’ll work cross-functionally to resolve issues, deliver training and support customers through go-live and ongoing success. This hands-on, customer-facing position emphasizes payroll expertise and technical setup to scale client implementations. You’ll join a collaborative Professional Services team and help customers realise value from IRIS payroll technology.

Pay / Benefits

• remote work
• career development opportunities
• supportive culture
• well-being focus
• cross-functional exposure
• opportunities for professional services growth

Responsibilities

• Manage payroll software implementations for new and existing customers
• Translate customers’ payroll processes into appropriate software configurations
• Configure SaaS products, workflows and customer-specific requirements
• Support payroll data migration, integrations and testing
• Work with APIs, ETL processes and data transformation where required
• Guide customers through user acceptance testing and readiness for go-live
• Deliver training and explain software clearly to customers
• Support customers during go-live and transition to ongoing support
• Manage multiple customer projects and priorities simultaneously
• Collaborate with Sales, Product, Engineering and Customer Success to resolve issues
• Keep customers informed about progress, timelines, risks and issues
• Travel to customer sites when required

Key requirements

• Hands-on payroll experience and understanding of payroll processes
• Experience in SaaS/software implementation, onboarding or technical consulting
• Experience working directly with customers to understand requirements and implement solutions
• Experience with payroll software or systems
• Understanding of software configuration, workflows and integrations
• Experience with APIs, ETL, data migration or data transformation
• Confidence managing several customers, projects or priorities
• Ability to explain software and technical information in simple terms
• Experience with Salesforce, Jira, Confluence or similar tools would be useful

• Clear and customer-friendly communication
• Strong problem-solving and troubleshooting
• Ability to manage multiple priorities
• APIs
• ETL
• data migration

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