AML Compliance – Operations & Quality Control Manager

Overview

In this role, you own and mature Cumberland’s quality control testing across KYC, transaction monitoring, SAR filing, and case investigations to ensure a well‑controlled AML program. You lead the operational cadence, KPI oversight, and executive reporting to inform senior management and regulators. You collaborate with cross‑functional teams to keep QC workflows and data pipelines accurate, scalable, and compliant. This is a chance to shape a robust, measurable AML program across multiple entities with regulatory readiness at the core.

Responsibilities

• Design, own and execute monthly KYC quality control testing across all Cumberland entities (onboarding, periodic reviews, sanctions/PEP/adverse media screening)
• Monitor transaction alerts and case investigations, including SAR filings and settlements
• Develop pass/fail criteria, document findings, and perform root-cause analyses with remediation tracking
• Produce quarterly executive summaries (Excel and PowerPoint) and management reports; support regulatory examinations and audits
• Oversee operational calendar, data population and sampling methodologies; align testing plans with risk-based design
• Draft and update QC procedures to meet regulatory expectations; coordinate with analysts, operations and tech partners
• Provide KPI oversight, track SLAs, and report program status to AML Officer and senior stakeholders
• Identify training needs from QC findings and lead targeted training; drive program improvements and automation
• Stay current on regulatory developments and industry best practices in AML QC and BSA/AML program management

Key requirements

• 5–8 years of BSA/AML compliance experience
• 3+ years in quality control/assurance or compliance testing in financial services or digital assets
• Deep familiarity with KYC, transaction monitoring, SAR filing, and sanctions screening frameworks
• Strong Excel skills (COUNTIFS, pivot tables, data validation, conditional formatting) and experience building QC metrics and reports
• Knowledge of US/UK/Singapore AML regulatory frameworks (BSA, FinCEN, OFAC) and NYDFS Part 504 familiarity preferred
• Excellent written and verbal communication; ability to prepare regulatory-grade documentation
• Highly organized, detail-oriented, able to manage multiple testing streams with minimal supervision
• Digital assets experience and familiarity with blockchain analytics tools (Chainalysis, TRM Labs) like a plus

• attention to detail
• strong communication
• independence and self-motivation
• Microsoft Excel advanced functions
• QC metrics and reporting
• data analysis from compliance data

…