Customs Coordinator

Overview

Join CEVA Logistics’ Customs team in Felixstowe as a Customs Coordinator. You will prepare and process import and export declarations for Aerospace customers, ensuring compliance with UK and EU regulations. The role offers progression through the UK Customs Academy with Level 2 qualification. You will work a Tue–Sat shift (08:00–16:30) and collaborate with customers, carriers and internal teams to keep shipments flowing smoothly. This is a hands-on, compliance-focused role with real impact on service delivery and regulatory adherence.

Pay / Benefits

• competitive annual leave entitlement with holiday buy scheme
• pension and life assurance
• employee benefits platform with discounts on gym memberships
• money off vouchers for retail, travel and hospitality brands

Responsibilities

• Prepare and process import and export customs declarations per instructions, procedures and regulations
• Review commercial invoices, packing lists, bills of lading, air waybills and other documents for completeness and accuracy
• Maintain accurate shipment and customs data across systems; monitor clearance progress and resolve delays or issues
• Liaise with customers, carriers, internal teams, HMRC and other authorities as required
• Calculate or verify duties, VAT and other charges; assist with amendments and post-clearance corrections
• Maintain and file accurate customs records; support audits and compliance activities
• Build strong relationships with customers; support regulatory compliance and service delivery; stay updated on HMRC requirements
• Work toward agreed customer service, accuracy and clearance targets

Key requirements

• Experience in Customs, Imports or a similar freight forwarding environment
• Good understanding of customs processes and documentation; high standards of compliance and accuracy
• Proactive and professional communication; ability to manage multiple priorities in a fast-paced setting
• Strong attention to detail; quickly resolve documentation or clearance issues
• IT literate; comfortable using customs and logistics systems to process declarations and track status
• Experience with specific customs systems is advantageous; training provided

• proactive communication
• attention to detail
• multitasking / managing multiple priorities
• customs and logistics systems
• declarations processing
• data entry

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